How we work to remeidate our negative impacts

At our company, we are committed to constantly improving our operations to meet the demands and expectations of our customers, the development of society, and the current legislation. We believe in measuring and reporting any deviations and complaints that arise to prevent negative impacts on people, the planet, and profit.

Each of our local subsidiaries takes responsibility for handling and investigating complaints, including initiating any necessary activities. By decentralizing this process, we are able to handle issues efficiently and provide better customer service.

Our group has a reporting system in place for managing deviations. This system helps us to structure and measure reported data, which is then analyzed and remedied to prevent future incidents. All employees are responsible for reporting deviations, and those affected by incidents will participate in the follow-up work.

The environment and quality function serve as coordinators and are responsible for receiving and handling incidents alongside the responsible manager. The functional response is also involved in evaluating and designing the system. Deviations are categorized under the respective management or work area, and data is compiled and measured via a bi-tool. The functional manager, in conjunction with the immediate manager, works remedially with affected persons.

Finally, incidents are compiled into workplace meetings and the senior level group to ensure that our operations remain in line with our commitment to improving and preventing negative impacts.